Shipping Information

Australian destinations:

rmkshoes.com offers FREE shipping on all orders over $50.00 within Australia.
Orders under AU$50.00 will incur a AU$10.00 flat rate shipping fee.
Discount and voucher codes do not apply to shipping fees.
Shipping fees are non refundable.
Orders placed before 2pm will be delivered to you the following business day.
Any orders placed after 2pm will be dispatched the next business day.
Orders made on weekends and public holidays will be dispatched the following business day.
We use Star Track Express to deliver all parcels.
Express delivery to remote areas may take up to 3-6 days.

Short delays may be expected in peak times and sale periods; this includes Christmas, Easter and all Australian standard public holidays. Be sure to join our mailing list for reminders and sale information.

We take responsibility for your item(s) from the time it leaves our
warehouse until it is delivered to you, at which point responsibility for your item(s) is passed on to you.

Often it's easier to get your order delivered to a business address, an address where somebody is home or a PO BOX for prompt delivery. (Please include full business name, receivers name and other relevant details)

A signature is required upon delivery. If you're not home when your purchase is delivered the courier will leave a card letting you know they attempted delivery. Your items will then be taken to your local post office or nearest Star Track depot to be collected.

Please make sure you collect your parcel within 4-5 business days, after that your item(s) will be returned to us and will have to be re-ordered. A refund for your purchase amount will be issued back into your account, less a $10.00 shipping fee.

Tracking orders within Australia

After placing your order, an automated email will be sent to you including a receipt of your order.
Once your parcel has left our warehouse, you will receive an email from our carrier that includes the tracking information in case you wish to track your parcel's location. Simply use that tracking number at https://www.startrack.com.au

International Shipping

We now offer Shipping to most destinations around the world
New Zealand- free shipping - overnight delivery
Asia - AUD $15 shipping - 3-4 day delivery
USA/Canada - AUD $15 shipping - 3-4 day delivery
UK/Europe - AUD $15 shipping - 3-4 day delivery
Other countries - AUD $25 shipping - 3-4 day delivery

All international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

If you choose to reject your parcel from customs, you will be liable for the return postal charge incurred. If you require a refund, the return charges will be deducted from the order total.
Please Note that there are some countries that we are unable to ship to. Please contact customer service if you are unable to select your country in the check out process.

Tracking International Orders:

Once your item(s) has left our warehouse, you will receive an email with your tracking number. Orders can be tracked at http://www.dhl.com.au/en/express/tracking.html
As we use an express international service to get your order to you safely, a signature may be required at delivery of goods.
We reserve the right to cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
We reserve the right to take reasonable steps to verify that the order and credit details are not fraudulent.
All orders are subject to availability of stock.
For more information in regards to shipping please call +61 3 9418 0100 or Freecall Australia - 1800 999 919 or email us at info@rmkshoes.com.au